Temporary Office Closure Due to Coronavirus

Monday May 18, 2020

Returning after COVID-19

We hope that everyone has continued to be safe and healthy during these trying times. It is a pleasure to share this latest update that we've all been waiting for.

On May 8, 2020, the Los Angeles County Department of Public Health had previously posted information on their website regarding resuming deferred and preventative healthcare in Los Angeles County

While their guidance stated that facilities need to be able to follow the CDC’s Interim Prevention and Control Recommendations for Patients with Suspected or Confirmed Coronavirus Disease in Healthcare settings, we are pleased to announce that the CDC most recent update on May 18, 2020 stated that the prior recommendation that all elective procedures be postponed has been removed. All of these documents granting us permission to reopen have been posted on our front door and are available below. We have all of the most up to date documentation and will continue to monitor and follow all CDC and LA County guidelines.

Novel Coronavirus (COVID-19) Los Angeles County Department of Public Health 05/08/20 Resuming Deferred and Preventive Health Care in Los Angeles County 

Interim Infection Prevention and Control Recommendations for Patients with Suspected or Confirmed Coronavirus Disease 2019 (COVID-19) in Healthcare Settings

We are excited to see our existing and new patients back in our office! Please contact us via telephone (818-835-1833) or on our website as soon as you feel comfortable to schedule an appointment. We have a long list of patients that are due to visit our office and we are doing our best to accommodate everyone. We greatly appreciate your kind understanding and patience.

We are following all guidelines provided by the CDC and Los Angeles County. However, since safety is our top priority, we have implemented new policies that go above and beyond these recommendations for everyone's safety. Please review our new policies by clicking the link below prior to visiting our office. These are also posted on our front door. Thank you for your cooperation.

New Policies


Monday May 11, 2020

We hope that everyone has been safe and healthy during the past nearly two months while staying at home. Los Angeles mayor Eric Garcetti's Safer at Home order will expire on Friday May 15, 2020. Unless this gets extended, it is our plan to reopen our offices on Saturday May 16, 2020. We have had many patients request treatments and we appreciate everyone's patience during this time; we are excited to be able to see our wonderful patients soon. At the same time, we have many patients that would feel more comfortable continuing to stay home. We understand and respect both sides.

We want to take this opportunity to reassure our patients that safety is our top priority. We have developed a series of guidelines we will be following and ask our patients and guests to follow, and we have expanded the guidelines. Our goal is to not only abide by all guidelines recommended by the government, but to go above and beyond to maintain a clean, sterile, and safe environment in our office. We thank our patients and guests in advance for adhering to our new guidelines. Please click the links below for more information.

New Policies Effective April 2020 in Light of Coronavirus (COVID-19)

Additional Policies in Place in Light of Coronavirus (COVID-19)



Monday May 4, 2020

Update on temporary office closure

As you know, our office has been temporarily closed since March 20, 2020. The tentative date of reopening is May 16, 2020, which is subject to change based on government restrictions. However, we are getting ready to reopen. We couldn't be more excited to see our wonderful patients.


Happy Mother's Day


We are always excited about upcoming holidays. Although we are practicing social distancing, Mother's Day is coming up and we have a number of specials to treat your mothers on this occasion. These include a $500 gift card for $400, gift with purchase specials on products, and laser and chemical peel specials. Please click below for more information.

A E Skin Specials


The novel Coronavirus (COVID-19) has been declared a worldwide pandemic by the World Health Organization. The health and safety of our patients, staff, and guests are our top priorities. Therefore, our office was temporarily closed effective March 20, 2020 for everyone’s safety and pursuant to the Safer at Home emergency order by Los Angeles mayor Eric Garcetti. Upon reopening, we have set a number of new policies, procedures, protocols, and guidelines to ensure safety. Thank you for your understanding and cooperation.

Greeting Patients and Guests

Although we enjoy having a warm and friendly atmosphere, we will not be shaking hands and we will ask patients to sit in specific areas to maximize social distancing.

Sanitation

All areas will be fully sanitized before and after each patient enters/exits the area. This includes countertops, door handles, sinks, etc. The entire office is also fully sanitized at the beginning and end of each business day.

Face coverings

Everyone entering the building will be required to cover their face with a mask, scarf, etc. and we will require our patients to keep such protection on as much as possible during the office. Please be sure to wear a mask or other material to cover your face prior to entering the building and our office. The protection will be taken off when necessary, for treatments, to wash your face, to numb the skin, for photography, etc.

Social Distancing

We will keep one person in each room and staff will escort patients from one room to another to ensure safe social distancing. We kindly ask that you stay in the room until the staff is ready for you. Everyone in the office will be required to stay at least six feet from others with certain exceptions such as during treatments. Patients, guests, and/or staff will not be permitted to congregate in areas such as the hallway or reception area.

Personal Protective Equipment

Staff will be wearing masks and gloves to protect everyone. We will provide you with gloves and face masks if we have enough in stock (as such protective equipment has been on allocation or back order and supplies are limited). Patients will be required to sanitize their hands when they enter and exit the office; this will be available at the front desk. We will also have hand sanitizers throughout the office and you will have access to it. Additionally, we will provide gloves for patients to wear (if available). If supplies are available, we will provide travel size hand sanitizers to our patients. Upon exiting our office, we will provide sanitary wipes, towels, tissues, etc. (if available) to our patients to use when opening doors, pressing elevator buttons, etc.

Waiting Times

Although we have a policy of not having patients wait, with the new policies that we have implemented, there may be additional waiting periods. We greatly appreciate your patience and understanding.

Literature

We have many brochures and pamphlets in our office for our patients to browse. We have had extra printed and ask that you do not place any literature back where it was found. Instead, kindly take it with you or dispose of it in a trash can (available in each room).

Guests

We will be limiting the number of patients in the office to a minimum. Although we greatly appreciate your kind referrals, we kindly request that you do not bring guests with you to your appointments; including friends, family, or children. It would be our pleasure to schedule an appointment for them at a different time.

Parking

The valet service is currently having patients park their cars themselves; this may change. In order to limit the number of patients in the office, we may ask that you remain in your car and we will contact you via telephone or text message to ask you to come upstairs to our office.

Limitations of Treatments

We will not be treating lips with injectables for the time being. This may change at the appropriate time.

New Consent Form

All patients entering the office will be required to sign a new Coronavirus (COVID-19) consent form whether or not they are having a treatment.

Investments

We will continue to take investments in the form of credit cards and cash. Credit cards will be sanitized with wipes before and after processing transactions. If you prefer, you can read your credit card number to our staff it would be our pleasure to enter the information manually. Cash will also be accepted. However, change will not be provided. Instead, any change due will be credited to your account. All investments in the form of cash will be placed in an envelope to be opened after three days.


Monday April 27, 2020

Update on temporary office closure

Our office continues to be temporarily closed for the time being. Be sure to check our website for weekly updates.

We are able to treat pain using Botox. If you have migraine or other headaches or TMJ pain, or if Botox helps with any pain, Dr. Alex can schedule an appointment to treat you. Please contact Dr. Alex directly via e-mail at [email protected] to schedule an appointment.

We are also able to ship skin care products. Although we are not offering most treatments at this time, you can take care of your skin by using skin care products. We have a number of specials on skin care products. Please click the link below for our current specials.

A E Skin Specials

We also have extended our specials on laser treatments. Don't worry about expiration dates. We are temporarily extending all expiration dates indefinitely. Click below for more information.

A E Skin Specials

Another special we are currently offering is a $500 gift card for $400 (not to be combined with other specials). Buy now and save 20% on all future investments. Click below.

$500 gift card for $400

We were finally able to celebrate Jessica's birthday, which was in April when we were out of the office. We did practice social distancing.

Jessica's birthday


Safety is our top priority. And as we are preparing to reopen our office at the appropriate time, we will be implementing a number of new protocols to ensure your health and safety. We will be limiting the number of patients in the office to a minimum. Although we greatly appreciate your kind referrals, we kindly request that you do not bring guests with you to your appointments; including friends, family, or children. It would be our pleasure to schedule an appointment for them at a different time. Everyone entering the building will be required to cover their face with a mask, scarf, etc. and we will require our patients to keep such protection on as much as possible during the office. The protection will be taken off, if necessary, for treatments, to numb the skin, for photography, etc. Staff will be wearing masks and gloves to protect everyone. We will provide you with gloves and face masks if we have enough in stock (such protective equipment is on allocation and the supply is limited). We will have hand sanitizers throughout the office and you will have access to it. The valet service is currently having patients park their cars themselves. In order to limit the number of patients in the office, we ask that you remain in your car and we will contact you via telephone or text message to ask you to come upstairs to our office. We will keep one person in each room and staff will escort patients from one room to another to ensure safe social distancing. We kindly ask that you stay in the room until the staff is ready for you. We will not being treating lips with injectables for the time being. All patients entering the office will be required to sign a new Coronavirus (COVID-19) consent form. Please let us know if you have been sick in the 14 days prior to your appointment and it would be our pleasure to reschedule your appointment. We will be taking patient's temperature when they enter the office. Although we enjoy having a warm and friendly atmosphere, we will not be shaking hands and we will ask patients to sit in specific areas to maximize social distancing.

We greatly appreciate your cooperation during the transition period after we reopen the office. As mentioned, safety is our top priority and we are therefore taking these precautions with your health and safety in mind. Thank you in advance for your understanding.



Monday April 20, 2020

Update on temporary office closure

We hope that everyone is staying safe and healthy at home. As a non-essential business, we have been closed since Friday March 20, 2020 pursuant to the Safer at Home emergency order by Los Angeles mayor Eric Garcetti effective until May 15, 2020. While we are not able to treat patients for cosmetic concerns, WE ARE ABLE TO TREAT PATIENTS FOR PAIN. If you suffer from TMJ pain or migraines and would like a Botox treatment, we will be able to arrange an appointment. Kindly call the office and leave a message (since we are not in the office to answer your calls, but are able to receive messages) at 818-835-1833 or e-mail Dr. Alex directly at [email protected]

We continue to offer products with shipping available and appreciate the overwhelming response. In addition to the April specials, we have added gift with purchase specials for certain A E Skin products (while supplies last). Please click here to view the specials. Please note that you will need to call our office and leave a message at 818-835-1833 or e-mail Dr. Alex directly at [email protected] to place an order. Products are shipped within one business day.

Please see Dr. Alex's most recent blog post on skin care tips during isolation by clicking the link below.

How to Take Care of Your Skin While Self-Isolating

We hope to see our wonderful patients soon and we will continue to provide updates here, via e-mail, and through our social media channels. Be safe.



Monday April 13, 2020

Update on temporary office closure

We hope that everyone has had and is having a happy Easter and Passover and is able to celebrate at least somewhat during these difficult times. We particularly hope that everyone is healthy and staying safe.

As you know, our office has been temporarily closed over concerns of the Coronavirus outbreak since Friday March 20, 2020 pursuant to the Safer at Home emergency order by Los Angeles mayor Eric Garcetti. After an initial expiration date of April 19, 2020, the order has been extended through May 15, 2020. We will continue to provide updates here. We certainly hope to be able to return to our office and see our wonderful patients as soon as it is possible and safe. As soon as we have a definitive date for the office to reopen, we will make an announcement on our website, via e-mail, and through our social media channels; and we will contact our patients to reschedule any cancelled appointments.

Dr. Alex continues to be available via e-mail ([email protected]). You can also call our office (818-835-1833); however, since we are working remotely we are unable to answer. But if you kindly leave a message, we will return your call as soon as possible.

In the meanwhile, you can follow us on social media by clicking the links below.

Instagram

Facebook

Youtube

Twitter

Real Self

Dr. Alex's blog

Most recent blog: Dr. Alex Gets Botox for the First Time

Please see some of the links below for more information.

Information on Coronavirus

Given that the health and safety of our patients, staff, and guests are our top priorities, we are providing some valuable resources for you to learn more about the Coronavirus.

Importance of Hand Washing

Washing your hands is one of the most important things you can do to be clean and hygienic and stay healthy. Many illnesses such as the current Coronavirus (COVID-19) can be avoided with proper handwashing.

Social Distancing

During the current Coronavirus (COVID-19) emergency social distancing has become a common practice. Here we discuss what social distancing is and how to practice social distancing.



Monday April 6, 2020

Update on temporary office closure

Our office continues to be temporarily closed for health and safety reasons with regard to the Coronavirus (COVID-19). As soon as we have a definitive date for the office to reopen, we will make an announcement on our website, via e-mail, and through our social media channels; and we will contact our patients to reschedule any cancelled appointments.

Thank you to all of our patients who have made inquiries as to scheduling appointments and specials. We look forward to seeing our patients in the near future. We are offering a number of specials during the month of April including $149 IPL and buy one A E Skin product, get a second of equal or lesser value half off while supplies last (restrictions apply).

Also, when we reopen the office we will be temporarily implementing a number of new policies and procedures to ensure everyone’s health and safety:

  • We will not be shaking hands for the time being.
  • The office will be sanitized more frequently. This includes wiping of surfaces such as door knobs, sinks, and counter tops with disinfectants.
  • Patients will be required to sanitizer their hands when they enter and exit the office.
  • If supplies are available, we will provide travel size hand sanitizers to our patients.
  • We will not be treating lips with fillers temporarily.
  • We will minimize the number of people in the office at any given time. Please understand that this may lead to scheduling difficulty.
  • We will use more personal protective equipment (masks, gloves).
  • Those receiving body treatments to wear masks (if available).

We can’t wait to come back to the office and see our wonderful patients. Please visit this page for further updates. We wish everyone a happy Easter and happy Passover. Be safe.



Monday March 30, 2020

Update on temporary office closure

Our office is still temporarily closed. We will make an announcement regarding reopening as soon as it is safe and possible. In the meanwhile we hope everyone is safe and healthy. As soon as we reopen, we will contact everyone who had an appointment to reschedule.

We have had many people interested in purchasing products. Our online store is still open and we are able to ship products. You can also call our office (818-835-1833) or e-mail us ([email protected]) to place an order. But since we are closed, kindly leave a message and we will return your call at our first opportunity. We are offering buy one get one of equal or lesser value half off for all A E Skin products (while supplies last); please call or e-mail us to purchase.

All expiration dates for anything previously purchased or purchased through at least the end of April 2020 have been temporarily extended indefinitely. So don't worry about the expiration date if you're interested in taking advantage of one of our specials. By popular demand, we have extended our laser specials through the month of April 2020: $149 for one IPL or one Ultra Microneedling treatment or $249 for one Soft and Smooth Rejuvenation treatment or one #nofilter treatment (restrictions apply).



Friday March 20, 2020

A E Skin Our office is temporarily closed over concerns of the Coronavirus outbreak effective Friday March 20, 2020 pursuant to the Safer at Home emergency order by Los Angeles mayor Eric Garcetti.

It is an honor, pleasure, and privilege to have the opportunity to treat our wonderful patients and we appreciate their patronage. The health and safety of our patients, staff, and guests are our top priorities. Our commitment is to provide outstanding service to our patients in a safe manner and we do not want to risk anyone’s health in doing so. We are taking this emergency very seriously and we recommend that everyone stay home and practice social distancing.

We will reopen our office as soon as it is safe and possible. Updates will be available on our website and social media platforms. In the meanwhile, we will be available via telephone, text message, or e-mail. If we do not answer, kindly leave a message and we will return your call at our first opportunity. Dr. Alex will be available to all of our patients via telephone or e-mail and in the office for emergencies. In the event of a medical emergency call 911.

Thank you for your understanding and patience during this time. Be safe.

Contact us Today

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Hours of Operation

Office

Monday:

10:00 am-5:00 pm

Tuesday:

10:00 am-5:00 pm

Wednesday:

10:00 am-5:00 pm

Thursday:

10:00 am-5:00 pm

Friday:

10:00 am-4:00 pm

Saturday:

Closed

Sunday:

Closed